IT built from the ground up.
Strong foundations first. Everything in place. Then you're ready for what's next.
- Your foundations secured and compliant.
- Your everyday IT fully managed and supported.
- A clear, practical path to AI & automation.
"Delighted with the onboarding, carried out quickly and efficiently. Helpful, courteous staff at all times made the experience very easy."
Nobody regulates IT companies. Anyone can start one. We chose to be regulated.
Who are you trusting with your data? Your IT provider has access to your systems, files, emails, chats, everything your business uses to keep running. We believe you need an IT partner you can trust. So we chose ISO 27001, ISO 9001 and Cyber Essentials Plus when nothing forced us to, and we are audited on all three every year.
We are a customer service company that specialises in IT. Three things, done properly: service, Microsoft (sorry, Google fans) and layered cyber security. Governance and AI run through all of it.
Cyber Security
Multi layered defence, industry leading products, 24/7 monitoring and 24/7 incident response. Created in line with internationally recognised standards.
- Layered security packages
- 24/7 security monitoring and response
- Cyber Essentials and CE+ certification
- Security testing
- Phishing simulation and training
Managed IT
When you call, you reach the engineer who can fix it. No call answering service, no triage. We won the East Midlands Chamber award for customer service 2025/2026.
- Remote and onsite IT support
- Experienced technicians
- UK support only
- Co-managed support for in-house IT teams
- Proactive support
- Quarterly strategic reviews
Microsoft done right
From initial training on collaboration in SharePoint and Teams, to our Better-IT standard of Microsoft security, to finish up with AI readiness and training. We ensure your business gets more from Microsoft.
- Microsoft Security as a Service
- Microsoft training to help you get the most
- Teams, SharePoint and OneDrive
- Power Platform and automation
- Copilot adoption and governance
Everything your IT needs. From one team.
Helpdesk, devices, Microsoft 365, security, infrastructure and strategy. Designed, run and improved by one team, so nothing falls between the cracks.
No first line support
You reach the engineer who can fix it.
- No call answering service, no triage
- We aim for a first point of contact resolution
- Onsite when remote will not do
Microsoft done right
We ensure your business gets more from Microsoft.
- Training on collaboration in SharePoint and Teams
- Our Better-IT standard of Microsoft security
- AI readiness and training
Security designed by security assessors
Securing, testing and certifying.
- Managing your security day to day
- Security testing
- Assessing it for Cyber Essentials
Network & infrastructure
The kit behind the scenes, looked after.
- Servers, switches and firewalls
- Correctly configured
- Managed for uptime and security
Every device, managed and patched
Kept current, encrypted and accounted for.
- RMM and automated patching
- Encryption and antivirus
- Live asset register
Connectivity that stays up
We keep businesses connected wherever you are.
- Fixed lines
- 5G data sims
- Wi-fi
Cloud telephony
Teams Voice or 3CX cloud, our two preferred options.
- Simple features like call recording
- Advanced AI call transcription
- We have a solution that fits
Your own technical account manager
They wear the hats your business doesn't have.
- Quarterly business reviews and budgets
- Technology roadmaps
- Market research and team training
Co-Managed IT: an extension of your IT team.
Your IT person is doing brilliant work. The question is whether they should be doing all of it alone. With co-managed IT we slot in around them, not over them.
Your in-house IT
- Closest to your business
- Day-to-day user support
- Planning where IT goes next
One joined-up team
Shared tooling, preserved context and a single plan. Tickets, security and strategy move between us without anything falling through the gap.
Better-IT
- 24/7 monitoring & security
- Complex incidents & escalation
- Quarterly reviews, dedicated AM
Fully managed security.
Defender tuning, Intune policies, identity protection, monitoring and Cyber Essentials guidance. Your team does not need to be a security team.
Escalation when it matters.
First line stays with your team. When a ticket exceeds bandwidth or expertise, it lands with our engineers, with context preserved.
Extra capacity on demand.
A project, an office move, a system rollout or simply too many tickets. We slot in as overflow so deadlines do not slip.
"When our onsite IT resource unexpectedly took leave, Better-IT quickly agreed to a weekly onsite presence. Alex's visits have helped to ensure our IT operations continue smoothly. Their professionalism, expertise, and commitment to outstanding service are not just better, but the best!"
Better-IT away from the service desk.
Local charities and clubs we support, events we run for business owners, and awards we enter because someone independent should check our work.
Awards
Business partners
Charity work
Bus campaign
Our events
Charity work
Business partnersProudly rooted in the East Midlands.
- Manufacturing & Logistics
- Professional Services
- Wealth Management
- Legal & Accountancy
- Construction & Property
- Estate Agents
- Recruitment
- Charities
See what Better-IT looks like.
The three pillars, what's included, and the standards we hold ourselves to, in one short read.
Download our brochureOne quick form, then it opens straight away.
Case studyBrochure
Where shall we send it?
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The questions we get asked before people switch.
Straight answers on how we work, what it costs and what changing provider actually involves.
How quickly will someone answer when we need help?
You get a direct line to senior engineers rather than a call handling service, and on average we answer calls in under 20 seconds. Response times are measured and live in your dashboard.
What does it cost?
Support is priced per user, per month, so the cost scales with your team rather than with how often things break. Starting from £58 per month per user, minimum 5 users.
Projects and hardware are quoted separately and always approved before we start. We will tell you honestly if we are not the right fit for your budget.
How disruptive is switching provider?
Less than most people expect. We run a structured onboarding: audit your estate, document what exists, take over monitoring and support, then fix what we find. Your team keeps working throughout.
Will you work with the systems and software we already use?
We are happy to support and work with your existing support partner for your business applications. For security, management and monitoring tools, we typically work with a standardised technology stack that our team specialise in.
Are we tied into a long contract?
Agreement terms are agreed at the start of our relationship and will be clearly documented within your contract. Before any renewal date, we'll contact you to review the service, discuss any changes to your requirements and confirm the next term. Where applicable, agreements may automatically renew in line with the agreed contract terms.
We believe in retaining clients through great service, clear communication and consistent value, not by making it difficult to leave.
Do you outsource any of your support?
No. All of our service desk engineers, Microsoft 365 specialists and consultants are employed directly by Better-IT and based in the UK.
For some specialist 24/7 cyber security services, we work with carefully selected security partners who provide around-the-clock monitoring and threat detection capabilities. These services operate as an extension of our team and are fully integrated into our security offering.
When you contact Better-IT, you will always deal directly with our team, who know your business, your systems and your objectives.
How do we know our data is safe with you?
We hold ISO 27001 and ISO 9001 and are certified to Cyber Essentials Plus, which means our own controls are independently tested rather than self-declared. We are also a Cyber Essentials certification body with assessors in-house.
What happens after we have signed up?
You get a dedicated account manager and quarterly business reviews, so someone is accountable for where your IT is going, not just for keeping it running. Training and events are included as standard.
Still have a question we haven't answered?
Book a call and we will talk it through.